Support

For a product bug or general question, use the public issue tracker. For payments, refunds, missing keys, or order details, use the private support link in your Dodo receipt.

Useful details for bug reports

• Browser name and version
• Operating system
• Steps that reproduce the problem
• What you expected and what happened
• Only the final four characters of a licence key, if relevant

Quick fixes

• If the owl is missing, open a normal HTTPS page and refresh it after installing or updating the extension.
• If the popup appears stuck after an unpacked update, remove the old unpacked build, load the current build folder, and refresh open tabs.
• If the timer looks out of date, close and reopen the popup so the background worker can reconcile it.
• Use View stats → Clear history to delete focus records.
• Use Settings → Reset gentle rewards to reset achievements and keepsakes.

Owl Time Plus

• Dodo delivers the licence key in the receipt and customer portal.
• A key supports up to three active browser installations.
• Deactivate an old installation from the Plus panel before moving the key when possible.
• Manage or cancel Monthly through the Dodo receipt or customer portal.

See the privacy policy, terms, and refund policy.