Refunds & Cancellation

Effective: October 1, 2026

Dodo Payments is the Merchant of Record for Owl Time Plus and handles checkout, taxes, receipts, and payment-related requests. This policy does not limit rights provided by applicable consumer law.

Founder Lifetime

You may request a refund within fourteen days of purchase. We may also consider later requests for a duplicate charge or a confirmed technical failure that prevents licence delivery or activation and cannot be resolved. Refunded licences may be disabled.

Monthly subscriptions

You may cancel at any time through the Dodo receipt or customer portal. Cancellation stops future renewals and normally leaves Plus active until the end of the current paid period.

Monthly charges are generally non-refundable after a billing period begins, except for duplicate charges, accidental renewals reported within seven days, unresolved delivery failures, or when required by law. Partial-period refunds are not normally provided.

Requesting help or a refund

Use the private order-support link in your Dodo receipt. Send the purchase email, order or invoice number, date, and a short explanation only through that private channel. Do not post payment or order details publicly.

Approved refunds return to the original payment method. Processing time depends on the bank and payment network.